Patient Information
test results
All patients are strongly encouraged to follow up on their test results. Our staff will often call you to organise review of your results, however we encourage patients to take an active role in managing their own health.
Referrals
Appointments are required for referrals to specialists and hospitals. Under Medicare law it is illegal to back-date referrals and therefore our doctors cannot do this.
After the doctor has completed the referral letter our staff will fax it through to the specialist/hospital and the original is available for patients to pick up directly from reception. Our patients are strongly encouraged to call the hospital or specialist one week after they have received their referral letter to ensure that it has been received and is being processed.
After the doctor has completed the referral letter our staff will fax it through to the specialist/hospital and the original is available for patients to pick up directly from reception. Our patients are strongly encouraged to call the hospital or specialist one week after they have received their referral letter to ensure that it has been received and is being processed.
Reminders
Our practice is committed to preventative health care and the ongoing management of your health. To enable us to do this most efficiently our practice uses an electronic recall and reminders system. If you have any concerns regarding this or do not wish to be placed on the reminder/recall system, please discuss this with your doctor.
Patient Feedback
Our clinic is committed to meeting the needs of our patients and community. We are always happy to receive your feedback. Should you have any positive comments or any concerns, please feel free to discuss these with our practice manager at admin@bowenhillsmedicalcentre.com.au
Should you feel that your concerns have not been addressed appropriately, you may contact the Health Ombudsman www.oho.qld.gov.au
Should you feel that your concerns have not been addressed appropriately, you may contact the Health Ombudsman www.oho.qld.gov.au
Management of Personal Information
Our practice follows the Royal Australian College of GPs guidelines on the use of personal information and privacy. Please contact our staff if you require any further information.
8/7 O'Connell Tce Bowen Hills QLD, 4006 P: 07 3252 7775 F: 07 3310 4496 E: admin@bowenhillsmedicalcentre.com.au Monday - Friday 8.00AM - 5.00PM |